Information & FAQ

Our trucks deliver to the Perth metro area and surrounding suburbs.  All the areas which are currently in our local delivery range are marked in red and blue on the map.

If you are located outside this area please contact us to discuss alternative options for shipping.

Deliveries to most suburbs (marked red on the map) are done on Monday, Tuesday, Wednesday, Thursday and Friday.
Deliveries to outer suburbs (marked blue on the map) are done on Tuesday and Thursday.

For store and phone orders, the salesperson will organise a day for delivery with you at the time of purchase.
For online orders, once we receive your order and confirm payment, a salesperson will contact you to organise a day for delivery.

Deliveries are generally done between 7:30AM and 2:00PM.

Due to delays and other unforseen events which can sometimes occur, exact delivery times cannot be given.

If you call us the day before or on the day of delivery, we can give you an approximate two hour window for delivery time.  We can also have the driver call you 15-30 minutes prior to delivery to give you some time to prepare.

Delivery areas are divided into zones 1 to 8, with our warehouse in Wangara being the point of origin.

Delivery charges are calculated based on which zone you’re in and the size of your order.

For online orders, if you enter your postcode on the Cart page you will see a list of delivery options with delivery charges:
Choose Ground Floor Delivery if there are no staircases or lifts (a few steps are ok).
Choose Upstairs Delivery if there are one or more flights of stairs or a lift.
Choose Pickup at ….. to collect your furniture from one of our showrooms.

When receiving your delivery, it’s a good idea to check everything thoroughly.

If there are any issues, please let the delivery guys know before you sign the delivery docket.  They will arrange for a replacement or other suitable alternative.  If the delivery guys have already left, please contact us straight away so we can help you.

Furniture can be picked up from Osborne Park or Wangara.

We keep a small amount of stock at our Osborne Park showroom, while most stock comes from our warehouse in Wangara.

For in-store purchases, you can take the furniture with you if we have the stock available.  Otherwise, we can organise to transfer it from the warehouse for you to pickup at a later date.

If you have purchased online and selected a location for pickup, we will contact you and let you know when your order will be ready for collection.  If the stock is available at the selected location you can usually collect it within an hour.

Picking up from one of our locations can be done during the following times:

Osborne Park
Monday to Friday – 8:30AM-4:15PM
Saturday – 9:00AM-12:30PM

Wangara
Monday to Friday – 8:00AM – 3:30PM
Saturday – 9:00AM-12:30PM

For in-store purchases we accept cash, cheque, EFTPOS, Visa, Mastercard, Amex.

For online purchases we accept PayPal, Visa, Mastercard, Amex.

For in-store purchases you’ll receive an invoice which includes our banking details. Once payment has been made, please send your remittance advice to accounts@jkhopkins.com.au.

For online purchases select the Direct Deposit option at checkout. You’ll receive an order confirmation email which includes our banking details.  Once payment has been made, please send your remittance advice to online@jkhopkins.com.au or simply reply to the order confirmation email and attach a copy of your remittance advice.

Please use your invoice/order number as the payment reference.

Payment by account is also accepted for in-store or online purchases.

You must have an existing 7-day, 14-day or 30-day account with us, and a purchase order is required.

For in-store purchases you can either email your purchase order to us, or bring it with you to the store.

For online purchases select the Account option at checkout, then email your purchase order to online@jkhopkins.com.au or simply reply to the order confirmation email and attach a copy of your purchase order.

If you do not have an account with us and would like to set one up, please contact us for an account application form.

Yes.  The process for requesting a quote is the same as placing an order – add items to your cart, then proceed to the checkout, enter your details and select “Quote Only” as the payment option.

If you are outside our local delivery area, “Quote Only” will be the only available option at the checkout, as we will need to manually calculate the price for shipping.

A lot of our furniture is supplied assembled, but we also have various ranges of flat-packed (kit form) furniture.

Any furniture which requires assembly will have this label on the product page:

Yes, for most of our flat-packed furniture we offer an option to have it fully assembled for an additional charge.

Yes, our Watec, Eaton, Viva, and Avon ranges are made locally in Perth and can be custom made.

To discuss your specific requirements, contact us at any of our locations or drop in and talk to one of our experienced sales staff.

The warranty listed on each product covers – for the period stated – manufacturing defects only.

Parts which are subject to normal wear and tear (e.g. chair upholstery, surfaces on furniture) are not covered under warranty.

Damage due to misuse, abuse, improper storage or installation, or alteration is not covered under warranty.

If you have a product which you suspect is faulty, please contact us first and describe the problem. Occasionally the issue may simply be user error, in which case we can resolve it over the phone.

If the product needs to be repaired or replaced, you’ll need to bring it back to us at any of our three locations. In some cases we may be able to fix the problem at our store while you wait, otherwise it will need to be returned to the supplier, and we’ll let you know the approximate delay in getting it back to you.

If the product is too large for you to transport yourself, we can arrange for our delivery truck to pick it up for repair – or deliver a direct replacement – which may incur a delivery fee.

If you have a faulty product, whether it’s in or out of warranty, please contact us and we’ll try to accommodate you as best we can.